w77 Privacy Policy –
Your Data, Clearly Explained

1. Introduction

This Privacy Policy explains how w77 ("we", "us", "the Platform") collects, uses, stores and protects the personal information of players who register and use the w77.bz online gaming platform. It applies to all interactions with the platform, including account registration, deposits, gameplay, withdrawals and customer support contacts.

By creating an account on w77, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside the w77 Terms and Conditions, which together form the complete agreement between you and w77 regarding the use of your data.

We may update this policy from time to time. When we do, the "Last Updated" date at the top of this page will change. We encourage you to check back periodically, especially if you are a registered player.

2. Data We Collect

When you use w77, we collect the following categories of personal information:

We do not knowingly collect data from individuals under the age of 18. If we discover that a minor has submitted personal data, that data will be deleted promptly and the account closed.

3. How We Collect Your Data

w77 collects personal data through the following means:

• Direct input: Information you provide when you register, complete identity verification, make a deposit or contact our support team.
• Automated technologies: When you browse or use the w77 platform, we automatically collect technical and usage data through cookies, server logs and similar tracking technologies.
• Third parties: Identity verification partners may provide confirmation data back to us after verifying your CNIC or other documents. Payment processors confirm transaction status and reference numbers.
• Device permissions: If you use the w77 App, you may be asked to grant certain device permissions (such as storage or notification access). These are used only for app functionality and are not used to collect additional personal data beyond what is described in this policy.

4. How We Use Your Data

The data we collect is used for the following purposes:

• Account management: Creating and maintaining your w77 player account, verifying your identity and age, and keeping your account secure.
• Transaction processing: Handling PKR deposits via JazzCash, Easypaisa, Raast and bank transfer, and processing withdrawal requests to your registered payment method.
• Platform security and fraud prevention: Monitoring for suspicious activity, detecting multiple accounts, preventing bonus abuse and protecting the integrity of the platform for all players.
• Customer support: Responding to your queries, resolving disputes and keeping records of support interactions.
• Responsible gaming: Monitoring betting and gaming patterns that may indicate problem gaming behaviour, and facilitating self-exclusion and deposit limit tools.
• Platform improvement: Analysing aggregated usage data to improve the w77 interface, betting markets, casino game selection and app performance.
• Marketing communications (optional): Sending promotional offers, bonus notifications and cricket betting tips – only if you have opted in to receive these. You can opt out at any time.

5. Who We Share Your Data With

w77 does not sell your personal data to any third party under any circumstances. We share data only with the following categories of trusted service providers who are contractually bound to protect it:

• Payment processors: JazzCash, Easypaisa, Raast and bank partners receive the minimum data necessary to process your transaction. These providers operate their own privacy and security frameworks.
• Identity verification services: Third-party KYC (Know Your Customer) providers who assist in verifying your CNIC and confirming that you are who you say you are. Data shared is limited to what is required for verification.
• Game providers: Casino and sports betting game providers receive your session data in order to deliver games and settle bets. They do not receive your full identity or financial profile.
• Technology and hosting partners: Server infrastructure and cloud providers who host platform data under strict security agreements.
• Legal and regulatory authorities: Where required by applicable law or in response to a valid legal request, w77 may be obligated to share certain player data with relevant authorities. We will always seek to limit such disclosure to what is strictly required.

6. Payment Data & Financial Privacy

Financial data is among the most sensitive information we hold, and we treat it accordingly. When you make a deposit or request a withdrawal in PKR, the following applies:

• Full payment account numbers (e.g., your JazzCash or Easypaisa mobile number linked to a wallet) are stored in encrypted form and are only used to process or return funds to your account.
• w77 does not store full bank account numbers or card numbers on its own servers. Such data is tokenised and handled directly by the relevant payment service provider.
• Transaction histories – amounts, dates and references – are retained as part of your account record for the purposes of dispute resolution, withdrawal verification and regulatory compliance.
• w77 applies a same-method withdrawal policy in part as a financial security measure, ensuring that funds are returned to the source from which they were deposited.

7. Cookies & Tracking Technologies

w77 uses cookies and similar technologies on the w77.bz website and in the w77 App to make the platform work correctly and to understand how players use it. The types of cookies we use are:

• Essential cookies: Required for the platform to function – including keeping you logged in, remembering your language preference and maintaining your session security. These cannot be turned off.
• Analytics cookies: Help us understand which sections of the platform are most visited, how long players spend on different pages and where technical issues occur. This data is aggregated and does not identify individual players.
• Preference cookies: Remember your settings, such as your preferred deposit method or notification preferences, so you do not have to re-enter them each visit.
• Security cookies: Detect suspicious login attempts, unusual session activity and potential fraud signals.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the w77 platform, though some features may work less smoothly.

8. Data Retention

w77 retains personal data for as long as your account is active and for a defined period after account closure. The retention periods we apply are:

• Active account data: Retained for the full duration that your account is open on the platform.
• Financial transaction records: Retained for a minimum of five years after the transaction date, in line with standard financial record-keeping practices.
• Identity verification documents: Retained for a minimum of five years after account closure.
• Support communications: Retained for three years after the last interaction, to assist with any future dispute or query.
• Marketing opt-in records: Retained until you withdraw consent, at which point they are deleted promptly.

Once the applicable retention period has passed and there are no outstanding obligations requiring us to keep your data, it is securely deleted or anonymised.

9. Your Privacy Rights

As a w77 player, you have the following rights with respect to your personal data:

• Right of access: You can request a copy of the personal data we hold about you at any time. We will respond within a reasonable timeframe.
• Right to correction: If any of the data we hold about you is inaccurate or out of date, you can ask us to correct it. Some corrections may require re-verification of your identity.
• Right to deletion: Once your account is closed and all financial and compliance retention obligations are met, you can request that your personal data be deleted.
• Right to restrict processing: In certain circumstances, you can ask us to limit how we use your data while a dispute or query is being resolved.
• Right to withdraw consent: Where we are processing your data based on consent (such as for marketing communications), you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to data portability: You can request a structured copy of the data you have provided to us, in a commonly used format, to transfer to another service if you wish.

To exercise any of these rights, contact the w77 support team. We will verify your identity before processing any data-related request to protect account security.

10. Minors & Under-18 Protection

w77 is strictly an adults-only platform. We do not knowingly collect personal data from any person under the age of 18. Our registration process includes age verification steps precisely to prevent minors from creating accounts.

If a parent or guardian believes that their child has registered on w77 and provided personal data, they should contact our support team immediately. We will investigate promptly, close the account and delete all associated personal data once the situation has been confirmed.

w77 encourages parents and guardians to make use of parental control software to prevent children from accessing online gaming platforms. This is part of our broader commitment to responsible gaming and player protection.

11. Data Security

w77 takes technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These measures include:

• Encryption of data in transit (SSL/TLS) and at rest for sensitive data categories.
• Access controls ensuring that only authorised w77 staff with a legitimate need can access player data.
• Regular security assessments and monitoring of platform infrastructure.
• Secure deletion protocols for data that has passed its retention period.
• Two-factor authentication options available to players for account login security.

While we apply strong security measures, no online platform can guarantee absolute security against all possible threats. Players should also take responsibility for keeping their own account credentials secure – do not share your w77 password with anyone.

12. Changes to This Privacy Policy

w77 may update this Privacy Policy periodically to reflect changes in our data practices, platform features or applicable standards. When we make material changes, we will update the "Last Updated" date shown at the top of this page.

For significant changes that affect how we use your data, we will make reasonable efforts to notify registered players via email or an on-platform notification. Your continued use of w77 after a policy update constitutes your acceptance of the revised policy.

If you disagree with any changes to this Privacy Policy, you should stop using the platform and contact our support team to arrange account closure and request deletion of your data where applicable.

13. Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how w77 handles your personal information, please get in touch with our support team. You can reach us through the contact details available in the footer of every page on w77.bz.

We aim to respond to all privacy-related queries within a reasonable timeframe. For data deletion or access requests, please have your registered email address and account information ready so we can verify your identity before processing the request.

For general account queries, bonus questions or deposit and withdrawal support, the same support team is available to help – details are in the footer below.